frequently asked questions

Frequently Asked Questions

Arrival & Security FAQs

How early should I arrive for a flight?

Arrive two hours early for domestic flights and three hours early for international flights

What are the operation hours for security checkpoints?

Checkpoint hours vary by terminal, but they typically open two hours before the first scheduled departure.

Is there a penalty if I do not have a REAL ID?

Yes, domestic travelers without a REAL ID or acceptable alternative must pay a $45 TSA ConfirmID fee to verify identity

Does Logan Airport offer expedited security screening?

Yes, TSA PreCheck is available in all terminals, while CLEAR lanes are located in Terminals A and B


Can I pass through TSA security away from the airport?

Yes, JetBlue and Delta passengers can use the remote terminal in Framingham to complete TSA screening and check bags for a $9 fee before taking a secure bus


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Terminal Navigation & Connections

How many terminals does Logan Airport have?

There are four operational terminals: A, B, C, and E (there is no Terminal D

Can I walk between all terminals?

Yes, all terminals are connected by pedestrian walkways

Do I have to re-clear security during a layover?

Not if you stay airside; post-security walkways connect Terminals B, C, and E, but moving to or from Terminal A requires passing through security again

Which terminal handles international flights?

Terminal E processes almost all international departures and handles all incoming international customs

How often do the airport shuttle buses run?

Free Massport shuttle buses connect terminals, the rental car center, and the transit station every 5 to 6 minutes


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Parking & Ground Transportation

What is the cheapest way to park at Logan?

Off-site parking lots start around $15.99 per day, compared to $37 to $46 per day for official on-airport garages.

Can I wait at the terminal curb to pick up passengers?

No, curbside waiting is strictly prohibited; drivers must wait in the free Cell Phone Lot until passengers are outside

What is Logan Express?

It is a direct bus service offering flat-fare rides between the airport and Back Bay, Braintree, Danvers, Framingham, and Woburn.

How do I take public transit to downtown Boston?

Take the free MBTA Silver Line bus directly from the terminals, or board a shuttle to Airport Station to catch the Blue Line subway


Are there electric vehicle charging stations available?

Yes, Logan features 173 clean-fuel parking spaces and provides free electricity at charging ports across its parking garages


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Airport Amenities & Services FAQs

Is there free Wi-Fi at Logan Airport?

Yes, you can access complimentary high-speed internet by connecting to the “BOSWiFi” network.

Where can I exchange foreign currency?

Currency exchange counters are located primarily within Terminal E, which services international routes.

Are there any sleep pods inside the terminals?

No, Logan does not feature dedicated sleep pods; stranded passengers must use local airport hotels.

Can I access airport lounges?

Logan has 13 lounges; Priority Pass members can specifically access the Air France Lounge, The Lounge, or the Chase Sapphire Lounge


Are there dedicated areas for children to play?

Yes, designated kids’ zones to burn off energy are located inside Terminals A, B, and C


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FAQs

What should I do if I lose an item at the airport?

Contact the airline if you lost it on a plane or at a gate. For items lost in terminals, security lanes, or shuttles, file a report online with the official Massport Lost and Found department.

Is there a place to store luggage at Logan Airport?

No, due to TSA security regulations, there are no luggage storage lockers or baggage check services available inside any of the terminals.

Are there dedicated relief areas for service animals and pets?

Yes, Logan features both indoor and outdoor pet relief areas. Every terminal has an airside (post-security) indoor relief room, and there are clearly marked outdoor areas on the lower arrivals level.

Does Logan Airport have nursing rooms for mothers?

Yes, Mamava nursing pods and dedicated lactation rooms are available post-security in all four terminals. They offer private, secure spaces equipped with comfortable seating and power outlets.



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